Hertz Car Rental

Very friendly service and free upgrade because the counter staff member saw that we had a large Family.

契約していないし追加保険を請求してくる（これ毎回） つけるな！と言っても無許可で付けてくる（これ完璧詐欺）

Car was in good condition and has spacious boot for up to 4 small cabin size luggages.

No. See comments above.

Hertz is my go to when renting a vehicle. Great customer service and ease of pick up and drop off

나는 차를 인수하기 위해 카운트를 찾았습니다. 그리고 보증을 위한 신용카드를 제시하였으나 보유하고 있는 결재기계에서 결재되지 않았습니다. 나는 결재 기계를 바꿔 사용해 볼 것을 권고 했으나 무시한 채 사용 중지된 카드라고 말했습니다. 그러나 내 카드는 다른 업소에서 확인한 결과 문제 없음이 확인되었고 다시 카운트를 찾아 전후 사정을 이야기했더니 그제서야 정상적인 다른 결재기로 결재한 뒤 차를 찾을 수 있었습니다. 이 때문에 레위니옹에서 머무를 수 있는 4시간 중 1시간을 소비하고 말았으며 여행을 망쳤습니다. 하지만 카운터 직원은 시종일관 아주 무례했으며 자신의 잘못임에도 사과하지 않았고 시종일관 내 카드에 문제가 있다고 주장했습니다. 이 직원 때문에 헤르츠에 대한 신뢰가 하락했습니다.

Estuvo muy bien la verdad, pero enseguida empiezan a preguntarte a los chóferes a GPS a no sé qué y le dijimos que ya venía todo reservado y tuvimos que buscar la letra pequeña de vuestra reserva

Great service in Whakatane

カウンタースタッフもフレンドリーな対応で素晴らしかった。

Rápido

Yes.

The staff was extremely helpful and nice, but they charged us a 190 Pesos cleaning fee (they wanted to charge 300, but since I had taken the vehicle to a car wash and objected, they reduced it to 190). Since they insisted to pay in cash and did not issue me any receipt, I doubt this fee is not legitimate. Moreover, it is not specified in the rental agreement

カウンターでも40分ぐらい待ちました。さらに、車の受け取り場所でもさらに30分。スタッフが少なく、車を運ぶのに手間取っていました。 貸出受付の受付時間順に車を持ってきてくれるのですが、その受付カードが10枚ぐらい並んでいました。

I have to mention your two counter staff - they are great ambassadors for you. Helpful, polite, cheerful, professional. Found a mutual interest in aviation with the gentleman. I do hope he does follow through in acquiring his PPL - Private Pilot License!

プレミアムクラスの車ではなく、ミラーもくすんで見えにくかった

1番安いコンパクト+のミステリーカープランでしたが、2クラス上ぐらいのミニバンをアサインいただきました。 スタッフ配置の関係で待たされた事を除けば完璧でした。

Car was old and dented. Not what I expected

The person at the counter kept trying to sell additional insurance policies. He kept saying things like "we have flat tires all the time" and "people lose keys all the time". It made me wonder what kind of cars and customers Hertz has.

予定通りの車だったので良かった

Paperwork was ready at counter. Pleasant staff member. Car almost new and spotless.