DENVER AIRPORT CAR RENTAL REVIEWS

First of all this location (Denver) attended Avis/Budget/Payless in the same building. The crowd waiting to rent was unbelievable. When we got there the line filled the inside of the building, went out of it and around. They abuse the fact that you've been out in the sun, by the time you get to the counter you just want to get out, so they push everything on you. It took around 80-90 minutes from the time we got to budget to the time we got to the counter. And after that we waited for a further 30 while they "got the car ready". Finally we stormed in there asking for a car that was ready and they gave us our rental.

The airport pick up took much longer than expected, the van was alright- exactly what we needed in terms of space. The return process was hindered by the massive blizzard, but the customer service offered by AVR when trying to coordinate our drop off was great. Andrew (from AVR) really worked with us to help us return the car and allowed us to park it at the airport since AVR was inaccessible by road due to snow.

Good

Service was good. But very disappointed we didn't get the car we saw online. We thought we were getting a Yukon, then we were told they didn't even have one to rent at all!

Excellent, customer care giving necessary advice on upgrade to 4 x 4 for winter travel..

Car is in poor condition. Gave it to me with it on empty. Was literally on reserve fuel. Customer service was helpful. The shuttle bus takes forever to get you and they use a small van so if there are any other groups then you are left behind lol. Took over an hour to get over to the AVR pickup location due to slow inefficient shuttle.

Thank you for your help!

SUV was in terrible condition with nicks and dings all over it. Maintenance light was on when we got it, and inside of vehicle was dirty. Got $5.00 off the rental when signed up, but paid almost $6.00 in foreign currency charge. You need to let people know you are in a foreign country.

Overall we were happy with the value and service of Airport Van Rental. Some things to note include; make sure you call from the airport to arrange pick up and make sure you book extra hours online if there is a space between your drop off and flight out.

The first car they gave me was not cleaned both inside and out and had a loud humming noise in the back rear tire. I went back to Fox the next day to get a different car which was cleaned. I wan not given a credit for the first day. I also returned the car a day earlier and they did not give me a credit for an early return but charged me $20.

counter staff/ shuttle services most excellent. The vehicle performance pretty bad I'll never ever use another nissan

platform was good. pricing was most excellent.

The time in the rental building was normal. The wait for the shuttle was terrible.

No price drop. I think we got a good price initially.

Hertz is now my favorite company to rent a car. They made things Right! Hertz is #1!

Vehicle had hail damage and was dirty.

The staff at the pickup facility were great. The only problem was a 2.5-hour wait due to high-volume of people on vacation for a holiday weekend. The management could have done a better job anticipating demand.

Paying for my rewards?!? Really, who wants to pay for a rewards program?

La espera fue de dos horas y media en la estación , rente una mini vans Nissan Quest de 7 pasajeros y me entregaron después de dos horas y media un Nizzan Roque , yo pague por un carro más grande y me dieron ese , si no uviese cogido ese me uviese pasado mucho más tiempo en espera , y el servicio al cliente súper malo , mal trato al q no habla english

Para alquilar el carro por esta vía fue magnífico y sin problemas

Pushy obnoxious sales person, the type that makes you uncomfortable. He pushed a LIT insurance, that I still can’t find if it is or not true that it is requiered by Colorado State Law... The car was really small. The only reason we could fit 1 large and 1 small suitcases was because nobody was in the back seat.

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

Pick up lot has not lights, very hard to see the condition of the car.

Fox was fine.... but our vehicles weren’t clean and low on fluids so they were making warning codes the entire trip. Will not use Fox again.

Fine... except that I needed help with my reservation and you’re staff sent me to Priceline who then sent me to fox who sent me back to Priceline. Annoying.

Dirtiest car I ever rented in my life also I paid for Gmc Yukon or similar but got Dodge Durango that lower class. Overal this was my first and last time I used this company for car rentals

The car was externally dirty and the pickup wasn’t particularly straightforward.