TAIWAN TAOYUAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Poor vehicle condition, not from JT company.

Top-notch service. From reception, car pick-up to return. Flawless.

The person handing over the car had a good attitude, but the person I talked to for a receipt had a bad attitude.

staff were excellent 5*

The car had almost no fuel when we picked it up. They told us to return it with the same amount of fuel. Seriously??? How could I risk driving until the fuel runs out? Running out of fuel on the road is a serious issue. This made us spend extra time finding a gas station and refueling before our trip. It was exhausting. When we returned the car with half a tank left, we were told we couldn’t get a refund. Fine, I expected that. Total waste of money.

The wait time was not long and the service was efficient.

They upgraded the car. The staff very nice and helpful.

Terrible service, I waited for 30 minutes and when I asked, they said there was traffic...

Excellent service, very convenient and attentive

Very good, provided detailed explanations.

Great attitude, but the fees seemed a bit steep.

Waited 3 hours at the airport to get the car, which delayed our schedule. No one contacted me during the wait. The car provided was not any of the three models specified, but a Mazda 3. Requested compensation but received no response.

I strongly advise against renting from this company. It's like a roadside car wash, very sketchy. I have no idea how they got a 9 rating. When picking up the car, I was told to transfer a 2000 RMB deposit via WeChat (which wasn't mentioned in the order). They said it would be refunded after 60 days. When returning the car, the gate was locked and I had to wait for half an hour. They meticulously checked for scratches and damages for about 10 minutes and found a tiny scratch (the paint wasn't even damaged) and charged me 4500 TWD. I was in a rush to catch my flight, so I didn't argue. Zuzuche should reconsider collaborating with such an unprofessional shop.

The car was in great condition, very clean, and we got a free upgrade. We managed to fit four 26-inch suitcases in the trunk. Very satisfied.

Friendly and attentive service

Good customer service. We were given quite a new car.

Need to call JT staff to arrange for car pickup. Had to go to a deserted location away from the airport to complete vehicle transfer/pickup. This was arranged by the friendly staff. I was given a Colt Plus instead of the Yaris. The radio was not working.

Very good

They explained the entire rental process and insurance details very thoroughly.

Explanation was not detailed enough