BOSTON LOGAN INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Extremely poor experience. Budget replaced our car with a Kia, which broke down the next day! I had to pay for roadside assistance out of my own pocket! It's ridiculous. The insurance provided by Zuzuche was completely useless because it was from a domestic company and didn't work in the US. Make sure to check the car's condition carefully when choosing. Don't accept cars with high mileage. I will continue to file complaints and welcome any advice from those with similar experiences.

So havia um funcionario no balcão de atendimento para atender a todos

On the third day after picking up the car from Thrifty on the 23rd, the car signaled an oil change alert and started shaking on the 25th. I immediately contacted the car rental service: 1. Initially, the rental company asked me to change the oil myself. Aside from the fact that I don't know how to do it or what oil to buy, they couldn't answer who would be responsible if anything went wrong. So, I refused. 2. I requested a replacement vehicle from Thrifty, which was unsuccessful. 3. I then asked Thrifty to tow the car away and refund the rental fee from the 25th to August 5th while reserving the right to claim for any additional losses caused by the car issues. 4. Towing service was supposed to start on the 26th but was delayed. Eventually, they towed the car without notifying me, leading me to think the car was stolen, almost prompting me to report it to the police. Yet, Thrifty still wanted to charge me. Excuse me? They rented out a poorly maintained car, and now they wanted to bill me for parking fees?! 5. A long battle for my rights began… countless calls to customer service and specialists, and each time I had to re-explain this whole story. Every representative was polite and said the same thing - they are communicating with Thrifty and need 10-20 working days. It’s been nearly three weeks now, and I still haven’t received a satisfactory resolution. I've been using this company for over ten years, and this is my first trip to the US post-pandemic. Two rentals, one in Los Angeles where my booking was overbooked, and this one in Boston where the car broke down in two days. Neither issue has been resolved to this day. The rental fee was collected in full, but getting a refund is incredibly difficult. The company's problem-solving ability is appalling and disappointing. I will definitely turn to other services like Ctrip in the future; they handle issues efficiently and provide refunds promptly, usually within three days. Without a doubt, the difference in service quality is night and day.

Good counter service but vehicle not where it was supposed to be and when found it needed refuelling which was disappointing as we wanted to get away whilst still light. Overall delay about 20 minutes but staff were helpful throughout.

Easy to book and price drop kicked in to reduce the overall cost. Website is easy to use.

Everyone and everything was nice But the nice gentleman who handed over the car and briefed us about everything was exceptional. Only hiccup is when i didn't find anyone in the kiosk during return. And fact they take the key and not give you any return conformation is confusing

No upselling, didn't have the booked model, was given a Ford Explorer with around 10,000 miles. Vehicle condition was fine. Received a $50 charge 7 days after returning the car, customer service said it was for tolls. No detailed breakdown, but I did use some toll roads, seems about right.

It was the first time I was using car rental company, and this one had the best opinions, no problems, no hidden fees, I've got really nice car with only 2800 mileage.

Good price, and deal includes all protections of the car, everything was like the site said, good thing was the check list for pickup.

Queue was long but moved quickly. No upsell at the counter, member of staff very quick processing paperwork, kind and friendly to the children. Collecting car we were offered a number of choices and were able to suit the car that best met our luggage needs. Car was new which was so nice.

Great value as usual. Have recommended to so many. Original booking was €2300 and ended up saving €800 through watching and rebooking

The car didn’t match the one I rentes. I rented a Toyota 4 RUNNER specifically for the purpose of my trip, turns out ai get a Ford Edge non compatible with my requirements for this trip.

Car booked was a “mystery” car for “5 passengers”. What we got was a Chrysler Trax which is a subcompact SUV. It was very small. How is was supposed to accommodate 5 passengers with any luggage is unclear.

Low efficiency and double charging

When returning the car, they didn't explain the reason but charged over $180. I only found out after getting home and seeing the credit card charge. I contacted customer service, but no one responded. The service is particularly poor. I will never rent a car from this company again. It's better to spend a bit more and go with a reputable company.

I've been charged twice, despite paying you in full on booking, Avis have also charged me. A case has been raised and you are dealing with it, but it's inconvenience and worry I could do without and has tainted the experience.

The car was fine to drive, but the acceleration was slow and the trunk was small.

Love Hertz received warm welcome, shown kindness, received car booked in excellent condition. Easy car return very happy.

Wouldn’t consider any other company for my car hire needs.

Thrifty ran out of cars and was moving cars to fill demand making for a 2 hour plus wait with no assurance a car would be made available. Counter staff were not helpful claiming to be unaware there were no cars available.

It works.

They said they could only provide an electric car, even though we had specified we were going to Canada. We had no choice but to upgrade for $30 a day and the only option was a pickup truck. The truck bed had no cover, so we had to keep our luggage in the back seat. It guzzled gas, so we changed our plans and went to the airport to swap cars after eight days. We then got a Toyota Venza.

I would say it's just average.

Long wait times; overcharged during the return process, currently in the process of filing a complaint for a refund

Handling orders from different locations is quite reassuring. Good job, I will continue renting cars for my trip to the USA.