BERGAMO CAR RENTAL REVIEWS

not working usb car charger, wasn't window clean fluid

Our flight landed late at night, but the staff were already waiting for us and quickly handled the procedures. The staff asked if we needed full insurance, and when we said we had passenger insurance, they promptly confirmed the vehicle.

It was a big surprise that they didn't accept my American driver's license and made me pay an extra $300 to be able to rent the car. Also, why do I have to drive a manual shift car in 2022? Shocking...

The process was easy, maybe state certain restrictions in a more obvious way so one won't be held hostage at the rental place to pay extra charges.

Everything is great when you have a credit card.

Perfect and cheap as always.

Goldcar always try to sell extra option and sometimes you can't refuse of them. last time it was service of fuel refill and i couldn't rent car without this service. This time it was the pick-up location. Although as said in booking terms pick-up location is in the airport but you need to pay 20 euro for that. otherwise you have to go to other parking about an hour by yourself. And they charged me for the last rent which was 1,5 years ago for empty fuel tank returning, although i always return the car, refilling full. They didn't show any evidence, fotos.

the car was nice but the snow chain was not on the right size and we spend 24 hours with a stuck car/

very good and nice company /

Had flat tire europcar could not find same or bigger car and I had to spend all day to find smaller car and half day to go from campitello to trento to get the smaller car instead of sending new tire the same day for the original car.

The rental company is dishonest, blaming me for a broken lock after the return. They sent a written letter immediately, which was likely pre-prepared. Avoid this company at all costs.

Excellent service. Very friendly

Best car hire app

Address via satnav sends to wrong destination although it was only a street away it was impossible to find. The phone number available had no response. Ended up driving down random street to find it

QEEQ were helpful but even they could not get in touch with the company.

Car was an upgrade on what we booked

Prices were competitive

Very good, they waited even after the scheduled pickup time and offered a free upgrade to a Tiguan.

Pickup was okay, but the wait time was a bit long.

Quite good

Так как получали машину вечером не заметили что одна из верёвок понимающие внутреннию крышку при открытии багажника была оборвана. В Бергамо выезд через все шлагбаумы через звонок, т.е камера не видит что машина с проката.

Удобно и легко,всем советую.

The staff at the service counter was very nice and helpful. Once we got near the car area, we could not find our car since the car key had dead batteries. We asked to be changed but the guy refused. Also, the car was not clean from the inside.

Very efficient and convenient. Highly recommend.

Very good

The car was as promised. Service at the counter was good and quick. The only problem was that I had problems with the shuttle from the airport to the OK-Mobility location. The shuttle driver didn't agree to take me and it took a long time to get there, maybe an hour or so. It would have been helpful to have their phone number. But once at their location, service was excellent.

Booking was relatively easy. Price protector didn't work for me but maybe priced didn't go down.

I was very disappointed with how there was no instruction of how to get to the pick up address. When we landed, we assumed OK would have had a representative at the airport considering the rental voucher had no information telling us we had to get a shuttle bus to the site or what kind of shuttle bus to get or if we had to organise it ourselves so we asked at Avis where OK was and they said it’s not at the airport. I phoned the number on the rental voucher which specifically said was for people who could not find pick up location and that number was inactive. I then phoned QEEQ customer services where I spoke to a lady who initially could not give me any advice on where to go or how to get there but in fairness she called back some 30 minutes after our phone call with the correct instructions. This made our experience a poor one of OK Rent a car. Who does not provide proper instructions for how you get to the pick up address after leaving the significant detail about the pick up address being away from the airport itself? To top off the poor experience I was charged €22 for being 9 minutes later than I had booked my drop off and this was not helped because OK rent a car is not on apple maps or google maps so it took us longer than planned to find the place. Something so simple yet so damaging to not give detail on where the location is and how to get there. €22 sounded somewhat extortionate at the time but I didn’t hesitate to pay as I had a flight to catch.

I was very disappointed with how there was no instruction of how to get to the pick up address. When we landed, we assumed OK would have had a representative at the airport considering the rental voucher had no information telling us we had to get a shuttle bus to the site or what kind of shuttle bus to get or if we had to organise it ourselves so we asked at Avis where OK was and they said it’s not at the airport. I phoned the number on the rental voucher which specifically said was for people who could not find pick up location and that number was inactive. I then phoned QEEQ customer services where I spoke to a lady who initially could not give me any advice on where to go or how to get there but in fairness she called back some 30 minutes after our phone call with the correct instructions. This made our experience a poor one of OK Rent a car. Who does not provide proper instructions for how you get to the pick up address after leaving the significant detail about the pick up address being away from the airport itself? To top off the poor experience I was charged €22 for being 9 minutes later than I had booked my drop off and this was not helped because OK rent a car is not on apple maps or google maps so it took us longer than planned to find the place. Something so simple yet so damaging to not give detail on where the location is and how to get there. €22 sounded somewhat extortionate at the time but I didn’t hesitate to pay as I had a flight to catch.

They were ok. We really had very nice experience with the pasat except 2 things. 1. When I took the car it was night and rainy so I didn't notice that on the front window there was a little crack and it was really annoying and interapt my drive. 2. There was no spear tire in the vehicle. Other than that everything was just perfect.

Great experience