JOHOR BAHRU CAR RENTAL REVIEWS

The car I received was different from what I booked. My Malaysian friend told me that the car I got had less power and was of a much lower brand compared to what I had reserved, and the price was not on the same level either. I spoke to the store about it, and they just told me that the car I booked was not available. If it was not available, why was I still able to make the reservation on the platform? It's really frustrating.

A lot of scratches on the car. Probably by the previous renter. One of the cheapest car rental company. Very recommended for some one visiting to the city for a couple of days. Overall is good.

Suria don’t have counter at Senai Airport. Credit card machine didn’t function. Very old.

Easy and fast

The whole experience is great. We paid rm280 for 4 days, which is a real bargain. The car is clean and the engine is smooth. The personnel at the counter was very helpful. Overall, we give it 5 star.

The booking platform is user-friendly and we will definitely book through the website again in the future.

quick and no-fuss pick-up and drop off for the car. the staff was very straightforward and showed all visible scratches and dents on the vehicle body, demonstrated all functions are working properly, like the signal lights.

price protector was good and saved me $4 extra dollars. easy to use and nice overview on the pricings and vendors available

Booked a sedan car ended up with hatchback car, as I will need to carry some furniture stuff with the sedan I booked.

Car booked was replaced with another car that is bigger in space. Thumbs up.

Easy to communicate

I have search The pick-up and drop off at johor downtown but after booking made it show Johor Bahru airport: it made me to contact the local operator to amend the pick-up and drop off point: hope u can adjust your system.

The Car was in a very good condition. Hertz service was simply superb and their staff were quite prompt in their service. At the time of dropping, we noticed some issue with the fuel level indicator. They politely accepted my complain and within one day confirmed the issue from their side and did not charge any additional charges. I would like to specially thank Ms. Fitri who followed up on this and responded promptly. I will recommend Hertz, especially for their service and kind staff.

Appointment for pick up the vehicle was at 9am, but the counter staff only arrived at 9.20am.

Good and clean

No

Average

Satisfactory

waited for around 15 minutes to get the car. excellent car sound system.

Car was clean, comfortable and in good condition. Special mention about counter staff who are very helpful.

Car was brand new just driven couple of thousand km’s. I really enjoyed driving the car. Europe car has very tedious T&C’s which annoyed me quite a bit. Other than that I had very good first experience renting a car with them.

Great valued price.

One thing that very inconvenient from Europcar is the deposit, they are only friendly for credit card for deposit, not cash, or a foreign debit card with the pre-authorise feature. And the deposit amount is RM2500, while other agency in Malaysia only collect less than RM500 (cash supported) for deposit, some agency even not collect any deposit. If you have to use debit card for the deposit, they will deduct the full amount of deposit RM2500 from your card, and return in 3 months, and they will take 2% the admin fee (RM50).

Mush book agian

More booking next timehope

Had tyre punctual on our last day rental travelling back to jb from kl. Text for emergency assistance. Lucky nearby found a workshop, and told the spare tyre is different size, cannot use. Text emergency assistance and was kept blaming is our fault to damage tyre and offer ZERO solution.

1. No body attend the counter when arrived. 3 contact phones displayed on counter but hard to get through. Waited more than 30 mins for 1 attendant to show up and serve 2. Car key with low battery. Should ensure good condition before handed over to customer. This created few inconveniences ( eg need to press multiple times for a possible car being locked) during the trip.