The woman at the Europcar stop was absolutely wonderful! She helped me to choose a car that would best fit my needs and made the renting experience very easy. She went above and beyond and gave me some great travel recommendations. Also, I loved the car she connected me with (I had initially chosen a different car). I would 100% recommend!!
“As a whole it was OK and I'd probly cut out the middle man and book direct to save any confusion”
About OK Mobility:10.0/10
The whole experience was simple no dramas
About QEEQ:10.0/10
The information I recieved was incorrect,at the airport I was told to wait at E16,E17 infact it was E7 for the shuttle,it also doesn't mention that you have to pay extra to cover any damage to the rental car!
Long wait at the Cicar desk, although each position was attended. Vehicle (Fiat 500) was inadequate for the hills in Tenerife. (This was my fault, not Cicar's)
About QEEQ:8.0/10
Fine. Price drop protector was interesting option.
The staff was not professional and unfamiliar with their tasks. What kind of logic is it to let the customer decide how to resolve issues? Is this how they are trained? They asked if I wanted an upgrade when I couldn't find the pickup location in a foreign country and couldn't reach them by phone. Customer service said communication could only be done through email. If I were the boss, I would have fired such an employee!
“Overall good experience, usual issue of finding shuttle bus on arrival. Accurate instructions plz”
About GoByCar:8.0/10
Didn’t meet with any agent / rep in the terminal at pick up as instructed, we asked locals for directions to the Gobycar shuttle and luckily they were able to help us and tell us where to go. Shuttle bus parked at bay E3 for information. Please update for other users as to the instructions as there may have been other renters not so proactive and waiting around in terminal for agent. Other than that it was a straight forward process and got an upgrade to vehicle for free. Person on desk was friendly and helpful
About QEEQ:10.0/10
All good easy booking process but would have been good to get a comparison with other sites of rental costs
“Would book through qeeq again but probably avoid goldcar”
About GOLDCAR:7.0/10
Quite pushy with the sell up insurance and clearly weren't happy with me refusing it. I had to point out quite a few damages that weren't on the original damage report. Two days after dropping the car back off they rang me to ask why I hadn't dropped it off yet, I told them when/where I dropped it off, they have emailed me with the end of hire report so guessing it was just an error but they haven't rang back to explain or apologise.
Be careful with this car rental company. Make sure to thoroughly check the car and get insurance. I was charged 400 euros for a small scratch on the wheel. Locals recommend Cicar as a more reliable option.
I had an email confirming that the the car was off hired and returned with no new damage on the off hire due day (10 11 22)
The company has tried to charge my card €720.05 yesterday (10 19 22) with no explanation. Fortunately I use a travel debit card with not much credit and so was declined!
I would like an explanation from the hire company please.
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