Picking up and returning the car took around 5-10 minutes. The service attitude was good, and communication in English was possible.

- The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation

- good overview of possible rents, user friendly website - the reservation system should be more clear by which renting company the car is offered, showing more clearly the logo and - the reservation system should show the rating of the renting company. For "OK cars" it appears to be very bad ... but this is not showed by your website when choosing.

Voiture non conforme a notre demande

Viel zu lange Wartezeiten bei der Abholung (2,5 Stunden). Dazu müsste ich auch noch zusätzliche Kosten begleichen, da mein Vater das Auto mit seiner Kreditkarte gebucht hatte und ich als Fahrerin eingetragen war. Auf Grund der Wartezeiten bei der Abholung (bei anderen Kunden mehr als 5 Stunden) würde ich hier meinen Mietwagen hier nicht mehr holen !!! Ansonsten war alles im Ordnung, Rückgabe und Shuttle zum Flughafen gingen problemlos.

Overall an easy experience, I paid £125 for a full tank of full and got £41 refunded despite using just 1/2 a tank, which was the only real negative. Shame the French Car in Spain spoke in only German as we speak, English, French, Spanish and Portuguese but not German therefore were please we took a sat nav with us that we could programme.

We paid as expected, OK RENT A CAR tried to get us to pay extra as we were told they would for additional insurance, even though the car is insured rather than the driver like in the UK. I am happy with the price paid and the instructions I received from the booking.