ANTALYA CAR RENTAL REVIEWS

Picked up the car in Antalya, no waiting in line

Was pushed to buy additional insurance.

The service attitude was very poor, and they forced us to buy extra insurance.

Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!

Very good, we encountered an accident on the road, and they came immediately to help us, including translation assistance.

The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.

The staff for handling the paperwork, picking up, and returning the car were quite nice. However, the phone number for returning the car in Izmir was a Turkish automated message.

The rental company staff were very friendly. No staff available before 7am for car return.

Service was excellent. Couldn't find the return location, but someone came to pick up the car.

The return phone number was unreachable, and I waited nearly an hour to pick up the car.

Antalya Airport is small. Budget is on the right side as you exit the hall. There were about four or five people in line. Other companies had no business. It was relatively quick, but could be faster.

Pretty good

Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.

The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly

Firstly, the work efficiency: communication at the car pickup was fine as the staff spoke good English, but it took about 30 minutes to be told to go to the parking lot where a staff member would be waiting. However, no one was there, and we waited another 10 minutes before a staff member slowly walked over, impatiently checked our documents, and then made us wait another 10 minutes for the car to arrive. The entire process took over an hour. Maybe others had faster service, but I had bad luck with highly inefficient staff. As for returning the car, I did so at an airport branch in a different city. The night before, the hotel front desk kindly informed me that a gate pass is required to enter the parking lot and should be provided at the pickup. We didn't have it, so I contacted the rental car customer service to inquire about gaining entry. They assured me that showing the rental agreement would suffice. However, upon arrival at the airport on the day of departure, I was denied entry without the card. I had no choice but to run several hundred meters to the return point to inform the staff and tell them I had a flight to catch, hoping for quick assistance. The staff was extremely cold and took their time giving me a card, which turned out to be expired. Fortunately, a kind driver used his card to let me in. By this time, I had less than 50 minutes until my flight. The return area was crowded, and despite my urgent pleas through the window, the staff remained indifferent and made me wait. Eventually, I had to drag a staff member busy with his phone to help me, who then lazily checked the car for another 10 minutes. The overall attitude was cold and seemed like they enjoyed seeing me stressed. Very unfriendly! I don’t know if this is common everywhere or just here. What should have been a perfect trip turned sour because of the lousy service at this branch, almost ruining my schedule! I’m too exhausted to complain about the rental car customer service’s wrong information and the general coldness and unfriendliness at Izmir Airport.

Unreasonable charges

The staff were very patient and friendly. When we returned the car, the drop-off location was already closed, but they waited an extra 15 minutes for us after a phone call.

Satisfied

The only downside was that they kept asking us if we wanted to buy insurance even though we already had it.

This was my first time renting a car abroad with a different drop-off location. The process was very convenient and quick. The only downside was that the drop-off location was a bit hard to find, but everything else was great. Highly recommend.