The pickup service was quite slow, but the return process was faster. The car had low tire pressure and outdated features. The waiting time at the airport was too long, and service efficiency needs improvement.
Great experience, no issues with the car, but the car's infotainment system is quite outdated. You should bring your own phone holder. The nearby gas station is very expensive, over 40 dollars.
Very satisfied. After collecting the luggage at Antalya Airport, the car rental booth is right outside the glass doors. There are many rental companies, it's quite easy to spot. An older gentleman efficiently completed the process.
The service was very good, but the fees were not consistent with what QEEQ informed. They overcharged by more than 100 lira. A deposit of 15,000 lira was taken.
Great service. No need for a credit card prepayment. Picking up and dropping off the car was a smooth process with no checks or hassles. It feels like this company is doing charity work, haha.
The car rental company was quite friendly, but they said they would pick me up with a sign, yet no one showed up. I waited foolishly for half an hour. I asked other drivers who were picking up passengers, and they told me the rental company was inside the airport. But after leaving the airport, you can't go back in, so I had to walk 300 meters forward, enter the airport again from the departure level, pass security, find the rental counter, then they led me out of the airport again, walked another 300 meters, and back to the departure level, right across the road. I was sweating all over and wasted more than an hour!
“Other than the bad car dropoff experience it was a pleasant and worry free rentsl”
About GOLDCAR:9.0/10
I booked a Mercedes but they did not have one. I was given a Renault instead. If I knew that they did not have a Mercedes I would have booked a smaller cheaper car.
Also as I pucked up the car at Antalya airport and returned it at Izmir airport I was not familiar with the drop off location. Communication with helpdesk was difficult due to their proficiency in English. They could have provided a map during pickup as to where the car drop off location is. I spent half hour just looking for it
We booked the car to be picked up at the airport at 9 PM, but our flight was delayed, and the car rental representative waited for us until around 10 PM. This car rental company doesn't have a storefront at the terminal building. The representative picked up our group of four and drove us to the store, which was very close, about a ten-minute drive. He showed us the order, asked us to sign, and processed the payment. He was really nice, and his English was excellent. He explained everything repeatedly when we didn't understand something. During the insurance part, I showed him the full insurance I bought on QEEQ, and he explained everything to us one by one. Seeing that we had already purchased all the necessary coverage, he didn't try to sell us any additional insurance. Car rentals abroad classify cars by category. We had booked a Mitsubishi Eclipse, but we were given an Opel Mokka instead. The car was cleaned like new and had a full tank of gas. The pick-up, self-driving, and return process were all very smooth and the experience was excellent. I will choose QEEQ for future car rentals abroad. As it was our first time renting a car abroad, we were very cautious at the pick-up, checking the car for nearly ten minutes. When returning the car, the representative just walked around the car for about 10 seconds, then signed the paperwork and drove us to the airport.
The car was too old, but everything else was fine: 1. The bumper had been hit and was fixed with wire, making noise at high speeds which was worrying for safety; 2. The windows occasionally malfunctioned and required manually adjusting the rubber strip holding the glass.
No one at the airport to greet. Had to burn a day of expensive roaming to make one phone call to find out where the pick up guy was. Had to wait a further 10 minutes for him to arrive. Not as described in the pick up instructions.
Car was generally fine (it had done nearly 70,000 km, but was troublesome to start, although it did usually eventually fire. Either needed a full charge or a new battery. Informed the rental agency.
Very disappointing that rental company's policy is to hold on to my deposit (€650) for 28 days even though there is no question of the car being damaged in any way. I don't see why my money should be earning interest in their account for a month.
About QEEQ:10.0/10
Price was very competitive through QEEQ. Its not always so, but this was very low for a week's hire.
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