JACKSONVILLE CAR RENTAL REVIEWS

Customer service was terrible and rude.

Still waiting for deposit return.

Very happy with experience. waiting for shuttle outside was hot. Would have been nice to wait inside.

The staff at Easirent were nice and helped me with everything I needed. Picking up was easy although there was an issue with one of the tires but the lady helped me fill it up at the location and I was on my way!

I don't understand Easyrentcars was so much cheaper than all the other options. I was nervous but seemingly for no reason and everything seemed to work out superbly.

I waited over an hour to get my car. There was one person working and the lobby was full. They did not have the vehicle I reserved. The car they gave me was dirty and damaged with dents and scratches.

I really wish you guys didnt go up on your liability Today I was not able to get a car due to the amount of pay. Not sure if I will be able to use you guys again

No

No

The car was not cleaned properly. Windshield and back window had so many water spots they were difficult to look out of. Inside of the car was dusty No signage if where to drop the car off Inside office was dirty and trashy

Good car, but charged me for returning the car 30 mins late.

it took them two hours to find the vehicle it was given late and i was later for an hour and charged me late fee! horrible company!

When the Budget counter agent found that I'm a regular Thrifty customer she offered an upgrade at no extra charge. Such excellent service win them a new client.

Great service, excellent value, great rates, will use their platform again.

Car was in lousy shape. Dash finish was cracked/chipped. Was promised a Jeep or similar and what I got was a roller skate. Backseat was so cramped my handicapped mother couldn't get in and out.

Brand new car. No data port just old school cig. lighter.

Ace was a shuttle ride away. Pleasant CS but promoted w/in JAX airport but was not, we had to pick up car & drive 3 more hours to our destination. It was an exhausting day of traveling. Also mislead by $45 pre-paid fuel. Don’t recommend buying like we did. Not pro-rated. Not explained well at pickup. Cost exceeded booking $. Never had this happen b4 with Ace.

Misleading / marketing that Ace was at JAX airport. Was off-site & added an extra hour to our long trip.

went to pickup the car on time, to be told have no cars available and have to wait for a car to come in, horrible, bad service and wasted my time

Simple & cheap!! I was shocked no extra charges for anything! Great ready to book soon again!

The whole process was awesome. I was very confused on the quality of the vehicle as there was a back up camera but no automatic locking doors or windows. This is a safety concern as we had to constantly manual unlock and lock everydoor, and if we forgot one door that could have been a safety concern or a potential theft. It was confusing as it seemed above standard for the rear view camera but below standards on manual windows and locks. Everything else was exceptional!!

Did not have the car I Booked offered a smaller car which would have been very inconvenience and would not fit my luggage and stroller we also asked if it would be available next day the gentleman said they can not guarantee that so we requested for refund but have not received it yet

The company says all cars are smoke free but mine smelled horribly of smoke. The right rear tire went flat twice during the week and I had to spend time and money filling it with air. The windshield fluid was out.

Very pleased all round. Would recommend and will use again. Can’t be the value.