The car was in good condition

Staff were slow

They share a counter with other companies. The car model booked didn't match what was available at the store. Changing cars could incur higher costs, which wasted a lot of time. Changing cars, confirming the model, checking prices, waiting for the car to be cleaned, it was all very frustrating. With the driving license provided by the rental service, you basically don't need your actual driving license.

This was my first time renting from Budget. Later I found out that Budget and Avis are the same company. Back in 2012, I rented from Avis in the U.S. and had a terrible experience, so I never booked with Avis again. This time, Budget was in downtown Barcelona, and the process was satisfactory. There were no other customers at the time, so it was quick. The staff spoke good English and were very attentive. I had booked a Golf but got a new red C4 instead, which was also nice. Returning the car was even simpler; they almost didn't check it. Oh, it seems they did glance at the fuel level. Overall, it was a pleasant car rental experience.

Budget at Tenerife South is by far the best hire company with a spacious site, lots of booking staff and almost new- if not new cars on offer!- I now make a bee line to them

Just - The best! I loaded up my polo up with flat packs from Ikea and built my mum a dining table and six chairs- saved the cost of transportation in the hire alone!!- Magic