The queue was rather long, and the car's damage was not documented. Luckily, I noticed and spent time finding a staff member to record it, otherwise it would have been problematic.
Terrible car rental experience. Because of my poor English skills, I chose to rent through the platform. When I arrived, an Italian man at the front desk asked for a deposit of over 800 euros. I called customer service, and they said this amount was normal. In the end, an additional fee of over 2000 euros was charged, including insurance, vehicle upgrade, and some inexplicable charges that the platform cannot currently verify. Throughout the process, the Italian man at the front desk never asked if we needed these services! This is a scam rental company. Because of our poor English, we couldn't understand the contract at all. I believe they took advantage of this to cheat us. I advise everyone not to choose this rental company.
“Easy throughout, Easyrent there to help every step of the way!”
About Europcar:8.0/10
Car was good - this option we got a Fiat 500. Definitely only suitable for a couple with bags. Not large enough for a family.
However, Europcar did not walk us round the car on arrival and charged us for damage under the car which may (or likely may not) have been caused by us! be sure to check under the bumper even with a respectable company like Europcar!!
About QEEQ:10.0/10
Easyrentcars made the process incredibly easy and were very professional, supportive and quick with helping get back our insurance claim paperwork from Europar (we had taken out zero excess cover with Easyrent!)
“Veramente favolosa la vettura e i personali che lavorano”
About Europcar:9.7/10
Sono stati gentilissimi già dall’accoglienza all’ufficio. È la disponibilità dei personali mi ha sorpreso, sono contento aver utilizzato europcar
About QEEQ:10.0/10
È un buon sito per poter trovare auto buono al prezzo easy very good
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