We had already prepaid online, but they inexplicably charged my wife an extra €200 at pickup!

I was shocked to see that I was charged for a dent on the car's door that was not there upon return. I used Budget before but never thought I have to take pictures / video of the car after I park just so I have proof that I returned it in the same condition it was when picked up. This is the last time I will book a car from Budget.

Qeeq was really helpful in gathering the documents which the company never provided so I can file an insurance claim.

Surprising rental than the one made at Venice airport. I had rented a Peugeot 3008 that was not available at the airport, the "Budget" attendant handed us the keys to a brand new Audi A8 quattro ...... for the initial rental price. This is what I call “service” Thank you for your professionalism.

counter staff was very helpful.

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really poor, they charged me 122 euro for "damage", difficult to find out for what and why, poor communication with them