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Waiting in line for 40 minutes is understandable, but after finishing the paperwork, waiting an additional 2 hours to get the car is too long... Everyone was complaining and asking the counter staff where the cars were. This needs improvement.

Great service attitude

There was a huge line at the store, and I had to wait almost an hour to get the car. The attendant tried to get me to upgrade, but I refused. When returning the car, I didn't have time to refuel, and they told me I had to pay USD10 per gallon. Faced with the risk of missing my flight, I agreed, but then I was charged USD161 for 9 gallons. Definitely a scam. I've already complained on the Budget website and will file a complaint with the car rental platform tomorrow.

Great company with excellent customer service.