Confusion by Europcar HQ

Overall, very good. Quick pickup.

Excellent service, no pushy insurance sales. After exiting the security gate, proceed straight towards the main airport terminal, you'll find the rental counter on the right-hand corridor. There's a service desk in the parking lot with staff ready to assist with vehicle inspection. The signage in the parking lot is clear, and returning the car to T1 is straightforward by following the car rental signs to Europcar. Vehicle inspection was quick and efficient. This is the best car rental experience I’ve had in years, five stars.

1. Never trust after-hours car return arrangements. Europecar in Barcelona is extremely bad. More than 20 days after returning a car, they charged extra, claiming the air compressor was damaged. This is outrageous! How can internal damage after such a long time be blamed on the previous renter? Another car had scratches when picked up, which I reported and photographed. Still, I was charged for repairs. 2. QEEQ is powerless in disputes. Despite providing photos, evidence, and reasons, there is no result from QEEQ. All I got was to wait patiently. After more than a month, there's no progress. I decided to use insurance for the compensation. 3. Always get full insurance. Without it, European car rental companies will find excuses, and QEEQ is useless. There's no way to recover your losses.

Great service, easy pick-up, but there were a lot of people.

Good car: VW Golf, best car in it’s class. PickUp was a little extensive. Also, the insurance via QEEQ (AXA) raised some eyebrows, and took time to consider and discuss. But overall fine.

Very pleased with the insurance offered (AXA). This made the overall rental via QEEQ very cost effective relative to other rental options in the respective time period, while combined with relatively good coverage. Overall website experience was good, all worked smoothly.