At the scheduled pickup time, we were told that the reserved vehicle was unavailable and that we'd have to wait 25 minutes for the car. If we didn't want to wait, we could choose a smaller car, but the price difference wouldn't be refunded. Since we were in a hurry, we were forced to pay an additional $68 for another model.

There were hidden charges. They did not clearly explain that the insurance purchase was not a deposit.

Dollar is my fav car rental of all time especially the SJC location where i can pick my own car.

Easyrentcars.com is my go to rental car website, you guys are the best.

Like: Great offer price and much lower than publisher rates at respective official car rental sites!
Dislike: Rate was low but it did not specify no insurance was included. Ended up paying for insurance that’s more than the car rental rate.

Like: Tyrone makes each rental experience a pleasure and a breeze. I’ll continue to rent with them whenever I fly into bna