The wait was too long. It was the first time I encountered a situation where the computer could find the order but the car couldn't be collected. It took several calls with customer service in the middle of the night from my home country, and the entire process took 3 hours. The use of the e-toll was not explained, and it was not mentioned in the contract.

No Chinese service. They told us there were no cars available and asked us to upgrade for an additional fee. We had originally booked a Ford Edge for four people but were told there were no cars available upon arrival. They didn't even let us check the garage and demanded $530 more to upgrade to a Ford Explorer. Being unfamiliar with the area, we had no choice but to pay. Please, help us get this fee refunded.

I rented the car for over four months. Without prior notification, they charged more than 1100 dollars monthly from my credit card. It wasn't a pre-authorization, it was an actual charge! In total, they charged over 5000 dollars, requiring me to make monthly payments to the bank, which was very inconvenient! I inquired with Avis, but got no response. Later, the rental platform responded, saying it was a deposit and would be refunded. When will it be refunded? How will it be refunded? We shall wait and see!

Satisfied

I have been charged 435 US dollars outside of my already paid amount for this reservation. 174 were cut as security and 239 have been cut after we dropped it off. This is highly unprofessional and has not even been authorized. ALSO NO RECEIPT OF THESE DEDUCTIONS HAS BEEN RECEIVED. Please have this reversed.