ロサンゼルスラスベガス-グランドキャニオンソルトレークシティー- - toldyoulatelythatiloveyouアーチジャクソン—大提食イエローストーン—サンフランシスコ—カリフォルニア一号道

Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.

Very satisfied. It was my first time renting a car in the US. The process was simple, the car was clean, and the service was excellent. If you are staying for a long time, renting a car is the most economical and convenient option!

They aggressively pushed insurance to Chinese customers. When refused, we were told there were no Toyota Sequoia SUVs (which start at 500,000 RMB in China) available and were given a Hyundai Santa Fe SUV (which starts at 110,000 RMB in China) instead. When questioned, they blatantly lied, claiming it's the same class of car. We couldn't fit our luggage and had to pay extra to upgrade and buy Hertz-recommended insurance again. This was the first time we encountered such a shameless car rental company after renting cars abroad multiple times. Even giving them one star feels too generous.

Waited 30 min. to get the car. Had to walk another 10 min with luggage to get to the car. Car condition was good.

Fast and easy.

The side door was broken and unlocked because of that they stole on the car 4 bags with passports laptop cell phones