Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

Located right inside the airport, very convenient.

No available cars for early pickup, invoice name correction not yet completed.

I booked a Volvo S40, but when I arrived, I was informed it wasn't available because I was late. Am I supposed to precisely predict if the flight will be delayed? After some hassle, they gave me a Jeep Wrangler. Its fuel consumption is very inefficient, but at least the staff had a decent attitude.

The store is quite easy to find.