Fast service

They charged us without proper investigation. If we hadn't discovered the issue ourselves, we would have lost thousands. During the resolution process, the car rental company assisted, but they just blamed a staff error without even an apology. If I were in the USA, I would have definitely sued them.

The pick-up and drop-off process was fairly smooth. The company is very trustworthy. While they suggested upgrading the vehicle and insurance, there was absolutely no pressure. Just remember to take photos of any car blemishes during pick-up to avoid any disputes when returning the car.

Long waiting times in line. I booked a mid to large SUV, and they gave me a RAV4, claiming it's the same category. After a strong protest, they reluctantly gave me a Ford Edge.

Great location right inside the airport, very convenient for travelers! Wide variety of models, and the cars are new!