There was a long queue, likely due to a recent flight arrival, but the service was excellent. The staff were very attentive. We were upgraded to a large SUV for free, and the car had a particularly spacious interior.

Very satisfied

Waited in line for 40 minutes around 9 AM; only one person was helping customers. I booked a Ford Escape but got a Jeep Renegade! Are they even in the same class? An SUV that can't fit two 24-inch suitcases in the trunk! It's clear why they kept pushing me to upgrade the car! When I declined, they gave me this piece of junk. The agent spent two minutes asking if I wanted to upgrade without even looking at me once. When I said no, she coldly handed me the keys without another word.

Staff attitude was unfriendly

Forced insurance upsell