Pretty good, the staff was very friendly

Very good

The service was good, but make sure to inspect and photograph the car for records!!! When we returned the car, they said inspection wasn't necessary, but later claimed there were scratches. Luckily, we had full insurance, so it wasn't a big issue. The insurance payout was quick.

The pickup process was confusing due to language barriers. After getting out from the 5th floor, we had to get a ticket, drive down, and insert the ticket again to exit, which took a long time. Returning the car in Molde at 5 PM was challenging due to rain and darkness. We had a hard time getting out of the airport parking lot and had to ask several people for help. Eventually, we found the Hertz parking area, but it was full. We ended up parking next to a Hertz service car and took a photo to finish the process. It was exhausting. Big companies should offer Chinese language services.

The clerk suggested we switch from manual to automatic transmission at a cheaper price than online. We gladly changed to a Volvo.