At our flight arrival Hertz was the only rental car booth closed. All the other rental cars were opened. we tried to deal with the Hertz "auto-pickup" box and it was a mess. Hopefully a Hertz agent showed up after 15 mn and we were able to make the papers. But we lost 45 mn in the process with a lot of stress (we thought at some point that we would have to deal with this "auto-pickup" box)... especially when you see that all other customers from other rental cars companies were treated the correct way. So a really bad experience with Hertz. On the positive side, the car was nice.
We got a free upgrade on the vehicle class (as they didn't have small cars available) which was great!
About QEEQ:10.0/10
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