ミュンヘンに国王の湖と白鳥城。

The staff was rude. I wanted to add comprehensive insurance, but they didn't let me. At first, they tricked me into thinking it was added, but I later discovered it wasn't. They were rushing to finish work and didn't want the hassle. Such staff doesn't care about customer safety, which is very selfish. Insurance is not a trivial matter. When I went back the next day to add it, they said it wasn't possible unless I canceled and rebooked, going through all the procedures like refueling and vehicle inspection again. The most frustrating part was that if I canceled, I wouldn't get a refund for the 16-day rental fee! This was the most unpleasant day of our entire trip! Moreover, the employee gave us a different model than we booked and didn't provide any details. I had to ask about everything, even what type of fuel to use. All he cared about was ‘getting off work.’ We spent the entire day at the store without solving the problem, wasting a whole day. Additionally, the rental company didn't support us in this matter, and we felt bullied. We are extremely dissatisfied. As an experienced traveler, I kindly advise everyone to choose your rental company carefully. A company without good service can ruin your entire trip.

Very good

Picked up the car at midnight, service was good. However, the oil light came on and they were out of spare oil, so we had to go to a gas station to add oil. Fortunately, we insisted that they come with us, and it took visits to two gas stations to find oil. Speaking English didn't work well in the German-speaking region. Schengen area at midnight, not easy.

Had to wait in line for an hour and a half to complete the process.

Very good, convenient and simple. Cars can be returned to any branch in Europe.