Avoid Hertz. The specified Volkswagen model was not available, even after walking around the entire parking lot twice. The real issue came afterward. The so-called roadside assistance was practically non-existent. I called twice at 11:00 AM Eastern Time and nobody answered for over half an hour. It wasn't until 2:00 PM that someone finally picked up. I drove the faulty car to two nearby Hertz locations for a replacement, but no cars were available. They only had lower-tier models available from other locations. To get a similar model, I was told to drive back 300 km to New York Airport. When returning the car, I was charged 1000 RMB for fuel because the tank was only a quarter full.

We arrived a bit early for our reservation and had to wait briefly, but they notified us as soon as a car was ready.

Hertz is reliable, the cars are quite new, and they even provided a GPS.

One trend I have found with all rental companies of late is that there a very few (if any) rental company employees in the car pick up area. This time with Hertz, I rented a convertible and I didn't how to operate the roof, I had to find and then flag down an employee to instruct me how to raise and lower the roof. Usually I'm left on my own to figure out how a car systems work.

Wonderful, easy and intuitive to use.

Like: She was very helpful in
Dislike: The price if the rental way to much for the days I rented