Not the best experience

Due to traffic, I arrived at Europcar in downtown Jerusalem at 11:00 AM. The staff impatiently told me 'you are late, your car has been cancelled.' I have so many questions—where is it written in the policy that you cannot be late for pickup? I paid the full amount as a prepayment. With no other option, I had to communicate with this extremely dismissive staff member, demanding that they provide a car and show me the contract clause stating I cannot be late.

I was forsed to pay extra $190 for liability insurance when I was drooping off vehicle even I paid liability insirance when I did my booking I had to give $2000 deposit which I was not informed before

N/a

be aware of high taxes wich is not seen on site

Car conditions aren’t perfect

Service was OK. It took a very long time to actually pick up the car.