They withheld a full tank deposit when picking up the car, but I didn't get it back when I returned the car. Self-service return was convenient, but the next morning I was told there was damage to the car. The local store couldn't resolve it; I had to wait for the platform's customer service to communicate with me.

Efficiency is a bit slow abroad

The Hertz location is quite large, clean, and well-lit. The process of picking up and returning the car is quick. Just be aware that Italian English has some accent and intonation quirks, so you might need a moment to understand, haha.

The store service was okay.

Car was good but had problem with it constantly turning off. Also the windscreen washing liquid container was empty

Good platform. Good price