Arrived half an hour early and the staff were very impatient. Basically, they just wanted to charge more for an upgrade.

Counter staff deliberately misled us regarding Excess Insurance, claiming that it wasn't an insurance charge and we HAD to pay it..

Wasn’t located in the terminal unlike advertised. Inter rent did not accept my AMEX or my wife’s VISA for the deposit of €1400 and so we were forced to buy an excess waiver (despite having my own insurance) for €180 at the counter. Had we not had a 2 year old with us and had not been waiting over an hour to get the car we would have just left and gone with a more reputable company such as Avis. In the end we paid the money just to put an end to the ordeal

The customer service on picking up was excellent but unfortunately in less than 24 hours there was am emergency with our mom back home so had to fly back asap. I dropped the car at the level car park I picked up and the guy wasn't very helpful just kept telling me I had to take to 4th floor I tried to explain it was an emergency and we had a flight to get. Attitude wasn't very good at all

Great value for money. Returning the vehicle was a bit tricky as no one was at the drop-off office. The rest was really good.