Ups and downs

Both picking up and returning the car were very convenient. There was no extra insurance upsell. However, from Philadelphia to New York, the toll roads do not accept cash, only electronic tolling and mail payment options. This requires the rental company to pay on behalf, and they charge a higher processing fee.

Because we had a lot of luggage, we booked a mid-to-large car (Chevrolet Malibu). However, at pickup, they could only provide a compact car (Volkswagen Jetta), so we had to fold down part of the rear seat to fit the luggage.

Waited for a while

The counter agent informed me, upon returning the car after two weeks, that there was dust on the vehicle and I had to either pay $65 or clean it myself. I had no choice but to spend an extra $30 to wash the car. Money isn't the issue, but in a free country like the US, it's upsetting to be treated differently by a Mexican against a Chinese person. This is a very distressing experience!

I had booked for Ford Edge or equivalent. However when i went to the pick up point, neither Ford Edge was available nor equivalent. I had to escalate to Budget. However the Customer service at the pick point was good, she committed to give the car 4 hours later and call me at specific time. Fortunately she called exactly at the time and offered me Ford Explorer which was an upgrade to Ford Edge at no extra cost. Excellent service to make up for the initial failure.