I was running late to collect the car so I contacted Europcar directly and they said it wasn't a problem due to my pre-paying but when I arrived at the counter there was a problem as the car was no longer available
Be warned, the rental company already charged for insurance through the booking platform, but at the store, they will add a super expensive insurance without asking, which is way more costly than the rental fee. This is a deceptive tactic.
Additionally, the documents are mostly in Spanish, making it hard to understand. You might think you have fully paid, but that’s not the case.
Do not fall for it!!!
Do not fall for it!!!
Do not fall for it!!!
Initially, I couldn't find anyone. There was no one inside the store. Later, I found them outside, but the place to complete the paperwork was on a different floor.
The queue was very slow. The most crucial issue was that the right rear tire burst shortly after I started driving. Although I refueled to full, they claimed it wasn't full and charged me an extra 10 euros.
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Europcar provided incorrect advice
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