Prestations correctes pour le prix payé

The wait time for picking up the car was a bit long.

the kia sportage that I received did not work properly. The 4wd did not work and I got stuck in less than 6 inches of snow, twice. I did not have a shovel. The nanny systems on the car made it impossible to move the car without 4 people pushing it - twice. the tires were crap for snow to boot.

The vehicle was not prepared for rental. It had not been cleaned and was not re-fuelled. The lack of fuel was reported to Avis before we left the rental lot. I paid for a full tank of gas, On returning the vehicle, I complained about the lack of preparation, cleanliness and missing gas. The only thing Avis was prepared to do was refund the charge for gas. It remains to be seen whether this gets paid. The vehicle itself wasn't great. There was a loud annoying squeak that was irrutating throughout the 2 week rental. The ride of the vehicle could best be describes as 'agricultural', i.e. not very comfortable.

Booking process was okay. No benefit from price drop protector.

The rear luggage area had not been cleaned, some sort of crushed rock. I cleaned it. Highly unusual. I noticed a small crack in the Passenger side read tail light when I picked it up. Otherwise great rental, it served our purpose very well.

✅

Paid an extra $10 dollars a day to upgrade to a large suv from a medium and still received a medium sized car