excellent

Okay

Very good

The queue was very slow, with only one staff member, and their attitude was terrible, like they didn't care if we came or not. On the second day after getting the car, I found that the left rear door wouldn't open. Despite the website showing the corresponding model, they said it was fully booked. However, I found the car in the garage, and only then did they agree to exchange it. For the rear door issue, I specifically went to the store for a replacement. After inspecting the car, the staff acknowledged that the rear door indeed wouldn't open, but still refused to replace it because the fuel tank wasn't full. I said I could refuel immediately, but disgustingly, the staff said they only had ten minutes left before closing and couldn't wait, suggesting I go to the airport location instead. From downtown to the airport takes at least half an hour by car. Is this kind of service acceptable? Later, I asked their manager to contact me, and the manager replied that the car had no issues and that the child lock was on. But if that were the case, why did the staff member admit they couldn't open it either? After returning the car, they fixed the rear door and then told me it was the child lock. Are your staff members so incompetent that they couldn't tell it was locked, or were they maliciously withholding that information? This is really poor service! What's worse, after the staff confirmed the issue, I told her that they should properly check the car before giving it to a customer. She replied that if the previous customer didn't report any issues, they would assume the car was fine and hand it over to the next customer. What kind of service is this?!

Excellent service! Due to bad weather, one of our friends couldn't join, so it was just the two of us girls. The SUV we initially rented was too big for us. The staff responsibly suggested we switch cars. Even though we couldn't get a refund, they didn't just recommend a smaller or cheaper car. They carefully suggested a suitable vehicle based on our route, and we ended up renting a 5-seater SUV. We had a minor collision in the suburbs, and the other party, seeing we were just two girls, didn't press the matter. Although it was a minor accident that only dented the license plate, it was obvious the car wouldn't pass inspection. When we told the staff about it, they very kindly didn't ask for compensation. We got lost on the way to return the car and were an hour late, but they didn't charge us extra. It was a very pleasant experience.

The car although clean and no dents HEAVILY smelt like someone was heavy smoking in it for a whole week. Sadly this was the only car available but I can't believe this is even considered renta-able. It was a disgusting smell throughout the whole booking but the car did the job I needed it for. Was a surprise though that insurance was a whopping $50 per day! The drop off keys box outside the building is alittle concerning that anyone can come and take the key. No security there.

Include option for additional cover. It was very expensive at the desk.