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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9296397357
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9296397357
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Disappointing, QUEEQ ok but Avis staff and lack of office support TERRIBLE

Reviewed: Sat, Dec 9, 2023
About AVIS: 5.0 /10
The counter staff, female was off hand and rude and very poor customer service. We ordered a Ford Edge or similar, a small/medium SUV and she drove out with a large oversized SUV Chevrolet Traverse. She told us it had internet and never gave us the password. We tried to call Avis several times and got no help. The huge Chevrolet still had rubbish in it from the previous renter and was dirty on the inside especially the windscreen. It had 68,000 miles on it. It was a gas guzzler and we spent an extra $200 on gas because of the car we were given, and didn’t order. The whole experience was frustrating and annoying. If the Avis employee in Phoenix had done her job properly, none of this would have happened. Extremely disappointing, the car was way too large fir our needs and turned out to be very expensive.
About QEEQ: 8.0 /10
Queeq booking was ok, Avis was terrible, they need to employ efficient and caring staff
Reply by Qeeq:
We are very sorry about your unhappy experince. We will ask supplier to improve their service quality.
Medium SUV | Ford Edge or similar

Relevant Reviews on AVIS in United States

Lee Doyle

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Reviewed: Sun, Jul 21, 2024
About AVIS: 10.0 /10
Very satisfied
About QEEQ: 10.0 /10

Ada Clement

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Reviewed: Wed, May 8, 2024
About AVIS: 8.0 /10
The staff at AVIS in San Francisco Airport were very rude, especially a long-haired Black girl and a chubby White guy, both had bad attitudes. Initially, they gave me a car with a broken window and many scratches on the door. Later, when I found an AVIS PREMIER service guy on the same floor, his attitude was much better, and he gave me a brand new car.
About QEEQ: 10.0 /10

Griffith Anderson

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Reviewed: Mon, May 13, 2024
About AVIS: 8.0 /10
You need to take a special rail transit to pick up the car, and the directions are very clear.
About QEEQ: 10.0 /10

Gerrard Hubbert

View more >
Intermediate | Chevrolet Cruze or similar
Reviewed: Wed, Mar 29, 2023
“Not Great. Have no idea why I have been charged an additional £144 by Avis and am awaiting a reply.”
About AVIS: 7.0 /10
The pick up was slow, 25 minutes, despite there only being 3 people ahead of me in the queue, but at least it was in the terminal.
About QEEQ: 10.0 /10
Booking worked well and the price drop guarantee worked with a reduction on the original price.

K.Tsang

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Small SUV | Mazda CX-5 or similar
Reviewed: Mon, Dec 26, 2022
“Good experience from start to end”
About AVIS: 8.0 /10
Nice car selection and in good condition
About QEEQ: 8.0 /10
Easy to book

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