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Live chat Email us Service Code: 2625768330
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 2625768330
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Milan-Lucerne-Grindelwald-Bern-Lyon-Avignon-Marseille-Cannes-Nice-Monaco-Menton-Genoa-Milan

Reviewed: Mon, Jul 4, 2016
About Firefly: 4.0 /10
Typical Italian laid-back attitude, indifference, and heavily accented English! Slow and inefficient service! Also, Firefly is the only rental company at the airport without a rental counter.

Relevant Reviews on Firefly in Italy

B.Wheeler

View more >
Full Size | Ford Fusion or similar
Reviewed: Mon, Jul 22, 2019
“I felt like I was being conned by the Car Rental company”
About Firefly: 4.7 /10
I pre-booked and pre-paid for a mid size car (Ford Fusion)a number of months in advance and was told when I arrived that you only had a compact car available (VW Polo). This car would not fit my family and suit cases, so I had to argue with your representative for 15 minutes before finally getting a Renault Captur. It caused a lot of stress and resulted in a bad start to my holiday

V.Patel

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Full Size | Ford Fusion or similar
Reviewed: Mon, Jun 17, 2019
“No assistance!”
About Firefly: 8.7 /10
Although the scores reflect positively on Firefly, they are very misguiding to my experience with them. We had a situation where the valet service we used to park the car had lost our key. No 24 hour line to call and no help offered. We were fortunate the valet staff went above and beyond to help getting us back to our hotel and carry on our plans the following morning by offering to be our 'taxi' until the key was returned which they chased up. Firefly offered no assistance at all nor showed any concern that a key to one of their vehicles was missing.
About QEEQ: 10.0 /10

A.Smith

View more >
Mini | Toyota Aygo 2 Doors or similar
Reviewed: Mon, May 27, 2019
“I felt ripped off and taken advantage of by Firefly.”
About Firefly: 2.7 /10
Firefly did not honour the booking of a 29 EUR and instead forced a 260 EUR vehicle on arrival. They said "my car wasn't available". On that, their car park was full to the brim with different types of vehicle, and they were actually parking their cars in other rental company's spaces. They offered a high-end vehicle ten times the price without offering apology or any other solution and charged at full price.
About QEEQ: 8.0 /10

View more >
Economy | Ford Fiesta or similar
Reviewed: Fri, Apr 19, 2019
“Terrible and put a dampener on our trip away.”
About Firefly: 7.3 /10
Dealing with the counter staff was a terrible experience.

Sam

View more >
Mini | Ford Ka or similar
Reviewed: Fri, Sep 7, 2018
“amazing value and good vehicle”
About Firefly: 9.4 /10
Like: nice car to drive, very affordable
Dislike: only one guy working on the desk so pickup was slow, an extra employee would have helped!

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