All was as expected. We got a nice clean car and there were no complications with vehicle pickup / dropoff. Firefly was OK.

I reserved a ‘full size’ car. I was given an Opel Astra and told this is the biggest car they do. An Astra is not a full size car. I was expecting a Mondeo ( Fusion ) sized vehicle. We managed because they had nothing else to give me.

All cars were junk. Seems to be the way in Italy, other people with me refused first offered cars too. Dreadful.

The car I booked was much bigger than the one given. When I challenged staff they were not interested other than to want to charge me more for the bigger car!!!!! .......crazy and I will not use you again

The car was dirty and full of dints and scratches to the bodywork. The inside was well worn. The Firefly desk was closed and we had to use the Hertz desk. The Firefly cars were parked at the back of the car rental car park and as stated our car was dirty. It definitely gave the impression that Firefly used the old Hertz fleet.