There was no queue when picking up the car in Florence. However, despite QEEQ clearly stating that the price was 122 euros, the final amount was higher due to confusion over the charges. After discussing it for a while, they eventually gave an 85% discount to match the 122 euros as promised. In the end, the actual payment matched the contractual amount.

Very satisfied

Note that Thrifty's operations are actually handled by the Hertz counter. There are a lot of people, and you need to take a number and wait to be called. There's a ticket machine at the entrance where you enter your last name, and it will show up on the screen. Just wait for your number to be called.

The company staff were very professional. Pickup and drop-off were at the same location, near Milan Central Station, just a ten-minute walk following Google Maps.

Cars were great but one car not ready at pick up time. Waited about an hour

Great value