The car was not provided with a full tank, and even though they acknowledged this when I returned the car, the process was extremely slow. I waited for half an hour and was then told to resolve it with the agency. It took two compensations to settle the fuel charge.
The service was very poor, no smiles, and they provided the worst car of the same type. They charged an additional AUD 33 service fee for a AUD 1.38 toll.
The store is very small, and you have to wait in line. The vehicle's condition is relatively good, but there are quite a few scratches. Since I had full insurance, the staff told me not to worry about it when I left because they didn't care how many scratches it had when I returned. However, I remind everyone that if you don't have full insurance, you should check carefully.
No reserved or alternative models were available at the counter. Had to wait for more than an hour for the car to be washed and delivered. The staff at the rental counter forgot to return my driver's license copy and didn't apologize. The service was poor and did not match the HERTS brand image.
“the car in an excellent condition, the staff very friendly and the location easy to find”
About Hertz:9.8/10
Like: the car's are excellent... Dislike: nothing
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Customer Service
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View more >Dislike: nothing