Scenic Views Around the Lake

The lady who helped me with the paperwork was very enthusiastic and serious, but the car wasn’t clean when it was handed over to me. The windows were covered in grease marks and the floor had footprints. Since we picked up the car at night and were in a hurry, we didn’t make a big deal about it. We cleaned it ourselves the next morning.

No one answered the service hotline. I arrived at the airport wanting to pick up the car but couldn't get in touch with them.

From the start, the staff were extremely rude. When we finally got the car, it turned out to be old and unsafe! We couldn't start the car for almost an hour at the rental lot. Staff were too busy to help us. We finally figured it out ourselves, blaming our ignorance of automatic cars and lack of English skills. One mechanic eventually took pity on us and jump-started the battery, claiming it was fine. We didn't realize how serious this battery issue was until we got stranded the next day in heavy rain, seeking help for over half a day. The police finally assisted us. We lost a whole day of our trip and my one-year-old got sick. The front left tire was also severely worn, making us worry about a blowout the entire journey. We returned to Auckland immediately. This rental company is incredibly irresponsible!

The car was satisfactory for what we need it for the staff where help and pleasant when we picked up the car

The GPS within the car was pricey, so unfortunately we had to buy a sim card which was wasting our time, as we hadn't been informed of the GPS charges. The staff were friendly about it, but they rushed the service a little it seems.