I arrived early at the pickup location, but the staff at the counter refused to assist me, citing that it was not yet the pickup time. When the pickup time arrived, they informed me that there was an issue with my credit card and I could not get the car. By this time, the pickup window had passed, so I couldn't cancel the order or pick up the car.
Terrible experience. They gave us a worse car for more money because they had given away the car we wanted. When we returned the car, they claimed that the door lock was damaged by someone trying to break into the car and without my permission charged me a 500 EUR deposit.
The car I ordered was an automatic SUV..... the car I was given was an automatic Fiat 500!!!!!
Sicily by car didn't even own any automatic SUV cars!!!!!!!
Service was appalling, waited 2.5 hours to collect the car in a massive queue as their process was highly inefficient, other car rental companies were serving people within 5 mins. It was obscene.
I'm currently in contact with them to get a refund as I didn't get the car I paid for and they told me to "contact my intermediary" shocking service. I would give them 0 for customer service if I could.
Really friendly and helpful staff. Pick up and return was fast and efficient. Vehicle was as booked with some slight damage pointed out on pick up. Would highly recommend
About QEEQ:10.0/10
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