Europcar outsourced the car rental service to Fox Rent a Car, making me feel like I was being deceived. The service took an extremely long time; it took over 2 hours from when we entered the shop to when we got the car. The rental company is not at San Francisco Airport and requires a shuttle bus to reach.
There was only one person serving, and the counter was shared between two companies. The staff spoke heavily accented English, which was really hard to understand. They tried to add several extra charges, and when I was considering whether to take them or not, the staff became impatient and urged me to decide. This severely affected my first-time rental experience. Comparing this with the companies I chose later, E-Z definitely gets a bad review!
“Easy online, great counter staff, but confusing insurance and extras situation”
About Europcar:9.3/10
John on the counter was great, very friendly and accommodating, but he was a bit evasive about what extras I needed to pay for and why.
In the end they were added on without further consultation.
About QEEQ:9.0/10
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