Very satisfied

Very satisfied, easy car pick-up.

Dishonest store, they tricked me into buying insurance, taking advantage of the fact that I don't understand Spanish. When picking up the car, I said I didn't want it, but during the contract signing they had me sign this and that. I believed them and signed everything. It turned out I had actually signed for the insurance. They were very sneaky about it, putting the insurance and rental agreements on the same paper, so you wouldn't know you've signed for the insurance. In the end, they charged me 200 Euros for the insurance. Truly shameless.

We chose an MVP model considering we had a lot of luggage for four people. When we got to the store, we were given a Ford Focus instead, and switching to an A4 required an extra fee. We had no choice but to pay more. The A4 just barely fit our luggage. The car rental company's service was very good overall; they were very friendly and smiling throughout the process. In the end, we also bought basic insurance without any issues. Returning the car was also very amicable.

I booked a specific Car but when I went to pick it up, They gave me a different Car, which was dirty and had a strong cigaret smell

Everythin ok.