CAR RENTAL REVIEWS ON ENTERPRISE IN BARCELONA

Picked up the car 2 hours late, not satisfied. Staff apologized and reimbursed me for meal expenses. Their attitude was good.

Attente très longue pour récupérer le véhicule, personne non formée, "pression" effectuée pour prendre l'assurance en plus, obligation de prendre des photos du véhicule pour ne pas être surtaxé.

Satisfied

The car model was of a lower grade than expected, and the experience was very poor! I only realized this while driving because the XC60 and XC40 look quite similar, especially from the front. I picked up the car at night and didn't check it closely. This counts as deceptive practice without prior notice! It's like buying an iPhone 13 and receiving an iPhone 12 instead. Please understand the frustration.

Enterprise staff were enthusiastic and the overall process was clear.

The car was nearly new and very tidy. It was spacious, but we had alot of gear so was pretty full. Service was quick and efficient with nice staff.

Easyrentcars was easy to deal with with good customer support, thanks alot!

Not satisfied mainly due to the insurance claims process. It's been a month since I returned home, and I've sent 5 or 6 emails requesting documentation, but apart from the first reply, there has been no response. Each store has only 1 or 2 customer service representatives who speak English, and the hotline is hard to reach, resulting in a lot of wasted time and money.

No comments.

The best.

Very satisfied

1. They tried to sell me insurance, claiming that the one from Zuzuche wasn't valid. After arguing, I didn't purchase it at the store. 2. Online payment via Zuzuche was not accepted, and the store required full payment upfront. The duplicated charges haven't been refunded yet. 3. I booked a Ford SUV, but upon arrival, they said there were no similar cars available, offering an electric car instead. I refused and had to wait over 40 minutes to get a similar car, which was a KN. Very dissatisfied with the rental experience.

The service was excellent, very good.

The counter staff were extremely rude and seemed to have anti-Chinese sentiments. They refused to provide the car because my credit card had a UnionPay logo, which led to a failed pickup.

Not bad

No insurance, no car

There were many people in line; foreigners are not very efficient.

Very satisfied

Satisfactory

Couldn't get the car!

No cars were available, and they forced an upgrade price.

Quite good, you can negotiate to change the car.