There was no one when we arrived. The paperwork took about 15 minutes, and the car pickup was very quick.

Avis staff used deceptive methods to impose insurance.

Very nice, they gave me the car without any hassle even though I arrived early.

Nothing special, similar to car rental branches in other countries.

They didn’t want to rent me the car I booked. They have said to me that my driving licence and my credit card are not from the same country. I have explain that this is part of my job and my other credit card is not valid that day. I also showed them my Spanish residency card but they weren’t satisfied with my documents. Although a month earlier managed to rent car from same company. The attitude of the lady how I dealt with that day was terrible. Definitely needs to be trained on how to deal with customer. I asked for her name to complain and she refused to give it to me. I explained that names should be shown on badges and not something to hide. She said this comes under personal protection program lol. Any way I left that company and managed to rent cat from different one with no complications. Worst car rental company I dealt with so far, So AVOID it.