1. Picking up the car went relatively smoothly. The staff weren't very enthusiastic but not rude either. It was okay overall. They didn't try to upsell insurance and I got the model I booked. 2. When returning the car, there was a scratch on the wheel rim (clearly an old damage). A local person returning the car with me confirmed it was an old scratch. But they claimed I caused it. I asked them for evidence and they showed me the check-out form, which indicated the car was in perfect condition when handed over. I then showed them photos I had taken beforehand, and they adjusted my bill. (Make sure to take photos and videos when renting a car). 3. I want to remind everyone again: take photos and videos when picking up the car. It could save you a lot of money. 4. Why only 1 star? Because if I hadn't provided the photos, they'd have blamed me for the scratch. This is dishonest, deceptive, and irresponsible towards customers.

Picking up the car is convenient. However, the service is slightly inferior compared to Germany.

There were two service counters on-site, and luckily, there were no other customers when we arrived, so we didn't have to wait in line.

The counter staff upgraded my car without my consent, doubling the rental cost. Extremely frustrating.

Standardized service. However, there's no staff at the parking lot at night, which is inconvenient.