Our group of four booked a Touran seven-seater online, which was supposed to accommodate four large suitcases. The site showed that the car had seven seats, and the last two seats could be folded down to make more trunk space, which we believed would fit our four suitcases based on past experiences.
However, Europcar only provided a Renault five-seater, claiming it could hold four suitcases. When we picked up the car, the staff saw the size of our luggage and we confirmed multiple times if it could fit four suitcases, but the trunk could not accommodate them.
We went back to inquire, and they said our booking only included space for four hand luggage items, and that the Renault was in the same class as the car we booked. They suggested switching to a nine-seater Vito, which indeed could fit our luggage and was easier to drive, but this came with an additional fee of 340 euros per day, later reduced to 120 euros per day. We reluctantly accepted and switched to the Vito. After driving for half an hour, we realized the Vito was too large and hard to control, had no rearview camera or sensors, so we returned to request a seven-seater. We ended up with a five-seater Touran instead, which could barely fit our luggage and had no rearview display or sensors. The 120 euro daily fee was not refunded.
When we returned the car on April 6, there was a fuel charge of 78 euros, claiming we didn't return the Vito with a full tank. We contested this as the staff didn't inform us about a full-to-full policy, and it was unreasonable to charge 78 euros for a one-hour drive. We drove the Touran for five days and over 1000 km, and refilling the tank near the airport cost only 45 euros. I have requested follow-up from the rental staff, and am very dissatisfied with Europcar.
Europcar
Our group of four booked a Touran seven-seater online, which was supposed to accommodate four large suitcases. The site showed that the car had seven seats, and the last two seats could be folded down to make more trunk space, which we believed would fit our four suitcases based on past experiences. However, Europcar only provided a Renault five-seater, claiming it could hold four suitcases. When we picked up the car, the staff saw the size of our luggage and we confirmed multiple times if it could fit four suitcases, but the trunk could not accommodate them. We went back to inquire, and they said our booking only included space for four hand luggage items, and that the Renault was in the same class as the car we booked. They suggested switching to a nine-seater Vito, which indeed could fit our luggage and was easier to drive, but this came with an additional fee of 340 euros per day, later reduced to 120 euros per day. We reluctantly accepted and switched to the Vito. After driving for half an hour, we realized the Vito was too large and hard to control, had no rearview camera or sensors, so we returned to request a seven-seater. We ended up with a five-seater Touran instead, which could barely fit our luggage and had no rearview display or sensors. The 120 euro daily fee was not refunded. When we returned the car on April 6, there was a fuel charge of 78 euros, claiming we didn't return the Vito with a full tank. We contested this as the staff didn't inform us about a full-to-full policy, and it was unreasonable to charge 78 euros for a one-hour drive. We drove the Touran for five days and over 1000 km, and refilling the tank near the airport cost only 45 euros. I have requested follow-up from the rental staff, and am very dissatisfied with Europcar.
Europcar BARCELONA AIRPORT T2の口コミ
Europcar
追加換q5始めましょう、我々が拒否された後、何と言ってもない
コミュニケーションを円滑に、取りには車が顺调に
Europcar
1時間前に到着したのは、ヤリスがいなくて、他の車があったらお金を入れると言っていた。そこで空港で1時間待ったが,結局yaris, chrは渡さなかった。政策が融通が利かないような気がして、早めに車を取っても、まだ三日のうちに、結局、空港で一時間待たせてしまった。また現場で支払うお金はQeeqが与える価格より高2十数欧、恐らく税金を加えたのか?加のお金が少ないためにも穿かず再便宜
Europcar
便利現地借り自分より安い続たい
もともとも多い一日現地付近の電話を通じないか探していた国内のコールに解決の
Europcar
のにずっと下の受注の結果、取り地点なければならなかった車に、ベンツだけなら加約100欧州補差益は、まるで差が死んだ
qeeqもいいの、2度目のレンタカーた
Europcar
満足して満足