Very good

I arrived 4 hours early and asked the staff if it was possible to pick up the car earlier. They recommended an Audi and even though I asked twice, they said it was the same price. However, upon returning the car, I was charged over 300 euros more. The staff in Madrid confirmed that the price had increased.

Please note that Barcelona airport has two terminals. Make sure to choose the correct one when booking, as they are not well connected.

No queue numbers, I was just told to wait. Is she stupid? Changed the pickup location and blamed it on the customer, Tried 3 different charging cables and all had bad connections. Can't you check this in advance?

A too long of a process to get the car keys. I wish the staff was more informative as far as what is needed if traveling thru different countries, tolls, etc.