From the Airport to the University of Minnesota

I can understand not having the SUV I reserved and agreed to a replacement, but don't substitute it with a regular sedan. Return process is inconvenient

The wait time was too long. After reaching the pickup point, we had to wait another half hour.

It's okay.

Despite booking with Europecar via Easyrentcars.com car was provided by Advantage and it was overall terrible experience. First, desk agent refused to add my spouse to rental for free and requested 13$ per day for it. In Nevada spouse can drive hired car for free and it was offered to me by another companies without any problems before. There were also restrictions on driving cars to certain states - this wasn't mentioned during booking process. First car offered to me was dirty and had broken, loose bumper. Second had unbearable smell of Marihuana. I refused to take any of them and finally accepted third car. Dealing with person who swapped these cars (not desk agent) was only positive part entire car hire process. I will never use Advantage for hiring car in the future.

Staff was very friendly and helpful. I was given a different car than ordered because it was needed at MCO. The car needed to be hosed down to clean the body and especially the windows, which were very dirty.