Satisfied

Let me share my experience renting a car this time. On May 21, we rented two cars, one of which had a flat tire shortly after. We changed the tire ourselves, and the next day we were given a replacement car. However, my credit card was charged 500 NZD. We bought full insurance but haven't received any resolution yet. Additionally, when booking, it was clearly stated that the car rental company would cover the transition fee, but they refused to provide it. The car we picked up was also different from what was promised. As for this car, the battery died the next day and we had to spend a whole morning before getting a replacement. Then, the door of the new car was broken. Believe me, you should avoid renting cars from this platform. Out of the three cars we rented, two had issues. The reason for the cheap price is that these are very old cars, which you can buy locally for 3000 NZD, and they rent these to you at a high price. The service is unreliable, and the car conditions are worrying. Not to mention your safety. You will most likely spend your time dealing with car repairs and replacements. And then you continuously deal with insurance hassles upon returning.

Let me talk about this car rental experience. Rented two cars on May 21st, and one of them had a flat tire shortly after. We replaced the tire ourselves, and the next day, they gave us a different car, but my credit card was charged 500 NZD. We had purchased full insurance but received no timely response upon our return. Additionally, when booking, it was clearly stated that the rental company would cover the transition fee for the vehicle, but they refused to provide this. The car we picked up was different as well. About the car itself, the battery died the next day, so we spent the whole morning without playing around, then got a replacement car with a broken door. Trust me, don't rent from this platform. We rented three cars, and two had issues. The reason the price is cheap is that they are very old cars that you could buy locally for 3000 NZD, yet they're renting them out for thousands. The service is unreliable, and the condition of the cars is concerning, not to mention your safety. You'll likely spend most of your time dealing with repairs and replacements. And then, dealing with the insurance afterwards is a continuous hassle.

All good

The customer service team with this was extremely unprofessional - both in person as well as on the phone where communication was not clear and was difficult. After a 10 minute wait for pick up from the airport, 35 minutes was spent at the depot while the car was washed outside (it was not cleaned prior to our pick up) and the serviceman signing documentation with us made racist comments about others. Discount Car Rentals also stung with a $3000 bond that was not expressed clearly beforehand, especially when we had already covered $0 Excess insurance cover. Afterhours drop off was a breeze as it was with a 3rd party who were much more professional in their business, and we were able to complete drop off in less than 10 minutes.