Island Tour in Koh Samui

It's okay

Service was fine, but we were pushed to buy insurance even though we already had full coverage. Had to contact QEEQ customer service to resolve it.

Picking up the car was quite a hassle. The sedan I booked was not available, so they gave me a hatchback instead. I had to wait from 2:30 AM to 5:00 AM to finally get the car. The company's counter is opposite Gate 4 at the International Terminal, but the staff sleep at night. Sometimes they don't answer the phone; you need to knock on the door behind the counter to wake them up. Don't follow the map to the Domestic Terminal; its counter closes at 7 PM. Also, the pick-up is by the roadside 7-11 outside the International Terminal. If no one is there, don't wait; go directly to the counter and ask them to call someone out. The 3 stars come from the return service - dropping the car at the airport only took 5 minutes. Additionally, the deposit was refunded quickly, within a week.

The smile of the store clerk was a big plus. Initially, I saw some issues in the QEEQ group about being sold additional insurance and other disputes. So, I carefully checked the contract, and everything was fine. However, the odometer was not reset (didn’t notice it when picking up the car). When returning the car, it showed over 5000 km driven, which was shocking. The actual distance should be around 2600 km. It’s a pity I couldn’t keep track of the mileage as a souvenir.

Good attitude.